Best Paper：

A00032: Modelling Arbitration: Evaluating Risks and Settlements of Disputes Using Regret Theory

Presenter：Abdulla Galadari

Excellent Paper：

S10015: Service Level Based Automated Software Quality Assurance Model

Presenter：Gokulakrishnan Jagadeesan

S00010: Factors Influencing Strategic Technology Alliance Formation of Malaysian Manufacturers

Presenter：Juhaini Jabar

S00014: Effective Business Model Change in Entrepreneurial Ventures: the Roles of Venture Capital Firms and New Managers Additions.

Presenter：Violetta Gerasymenko

S00059: Identifying, Analyzing and Evaluating Risks of Service Development A Quality-oriented Approach

Presenter：Sven Schumacher

S20008: Challenges to Environmental Management Practices in Indian Mining Industries

Presenter：Akhilesh Barve